Privacy Policy

At Space Slots Casino, we value your trust. Protecting your personal data is a priority, and we handle information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, disclose, and protect your data so you can make informed decisions when using our services.

Data Controller and Scope

Space Slots Casino (“Space Slots”, “we”, “us”, “our”) is the data controller for personal data processed via our website, mobile interfaces, and related services. This Policy applies to visitors, registered players, and participants in our promotions. If you access third-party services (for example, payment gateways or identity-verification tools), their privacy terms also apply.

Data Processing

We process personal data to provide regulated gaming services and to comply with applicable gambling, privacy, and anti-money-laundering/counter-terrorist-financing (AML/CFT) laws. Processing is necessary to create and manage accounts, verify identity and age, process payments, protect our platform, and meet legal obligations. By using Space Slots Casino, you consent to this Privacy Policy. We may update it periodically; continued use after changes indicates acceptance of the revised policy.

Legal Bases for Processing

We process your data under one or more of the following legal bases:

  • Performance of a contract: Account creation, gameplay access, payments, and customer support.
  • Legal obligation: AML/CFT checks, responsible gambling requirements, sanctions screening, tax, and regulatory reporting.
  • Legitimate interests: Platform security, fraud prevention, service improvement, and analytics (balanced against your rights).
  • Consent: Optional activities such as direct marketing where required by law. You may withdraw consent at any time.

Collection of Information

We collect personal information that may include:

  • Registration & Communication Data: Name, date of birth, address, email, phone number, account credentials, and information shared via support or live chat.
  • Interaction Records: Logs of communications for support, quality assurance, and compliance.
  • Transaction & Usage Data: Deposits, withdrawals, wagers, game activity, balances, device information, IP address, browser data, session logs, and security events.
  • Compliance Documentation: KYC and age-verification documents (e.g., passport/ID, utility bill), and where applicable, source-of-funds/wealth evidence; outcomes of sanctions/PEP screening.
  • Marketing Preferences: Your opt-in/opt-out choices for email, SMS, and push notifications.
  • Cookie & Tracking Data: As described in the Cookies and Tracking section.

Use of Information

We use personal data to:

  • Provide services: Account setup and management, gameplay, payments, bonuses, and customer support.
  • Verify & comply: KYC/AML checks, age and affordability verification, sanctions/PEP screening, responsible gambling monitoring and interventions.
  • Protect security: Detect, prevent, and investigate fraud, abuse, account takeovers, chargebacks, and prohibited behaviour.
  • Improve our platform: Troubleshooting, analytics, product development, and performance monitoring.
  • Communicate with you: Service messages, account alerts, and—if you opt in—promotional communications.
  • Meet legal obligations: Record-keeping, audits, and regulatory reporting.

Marketing Communications

With your consent (where required), we may send promotions about Space Slots Casino products and services. You can opt out at any time via:

  • Account settings → Marketing preferences,
  • The unsubscribe link in our emails, or
  • Customer Support (request to update marketing preferences).

Opting out of marketing does not affect essential service communications (e.g., security alerts, transactional notices).

Disclosure of Information

We do not sell or rent your personal data. We may share information under strict contractual safeguards with:

  • Group companies: Operations, compliance, and service delivery support.
  • Trusted processors: Payment service providers, identity-verification vendors, AML/sanctions screening, fraud-prevention tools, hosting/IT, analytics, and customer-support platforms.
  • Regulators and authorities: Where required by law, licence conditions, or lawful requests (e.g., court orders).
  • Professional advisors: Auditors, legal counsel, consultants bound by confidentiality.
  • Corporate transactions: In a merger, acquisition, or restructuring, as permitted by law.

International Data Transfers

If personal data is transferred outside your country (including outside the EEA/UK), we implement appropriate safeguards—such as Standard Contractual Clauses or equivalent mechanisms—and assess local laws to ensure an adequate level of protection.

Data Security

We apply technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or misuse, including encryption in transit, role-based access controls, continuous monitoring, secure development practices, staff training, and periodic security testing and reviews.

Data Retention

We retain personal data only as long as necessary for the purposes described above and to comply with legal and regulatory obligations. AML/CFT and gambling regulations typically require retention for at least five (5) years after account closure. When data is no longer required, we securely delete or anonymise it.

Cookies and Tracking

Space Slots Casino uses cookies and similar technologies to:

  • Maintain sessions and keep you signed in,
  • Remember preferences and improve functionality,
  • Analyse site performance and usage,
  • Support marketing and measure campaign effectiveness (where permitted).

You can manage cookies through your browser settings or our on-site Cookie Settings panel. Blocking certain cookies may impact site functionality. See our Cookie Notice for details.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data,
  • Rectify inaccurate or incomplete data,
  • Erase data in certain circumstances,
  • Restrict or object to certain processing (including objections to marketing),
  • Port data you provided in a structured, commonly used, machine-readable format,
  • Withdraw consent where processing relies on consent.

We may need to verify your identity before actioning requests and will respond within statutory timeframes.

Exercising Your Rights and Contact Information

To submit a privacy request (access, correction, deletion, restriction, objection, portability, or consent withdrawal), contact our Data Protection team via the Support Centre on the site or email [email protected]. If you believe your rights have been infringed, you may lodge a complaint with your local data protection authority (for EEA/UK residents, your national DPA or the UK ICO).

Children’s Data

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors. If underage use is detected, we will close the account and take appropriate steps, including data deletion where required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or by email where appropriate. The “Last Updated” date below reflects the most recent revision. Continued use of Space Slots Casino after updates signifies acceptance of the revised policy.